SYSTEMATIC LITERATURE REVIEW ABOUT GAMIFICATION IN PUBLIC MANAGEMENT
Keywords:
Gamification, Public management, systematic literature reviewAbstract
Gamification has been suggested as a promising alternative to traditional techniques for increasing engagement among public service employees. Despite its apparent advantages in motivating behavior change in management, its effectiveness is still not well understood. This article aims to evaluate the quality of empirical support and the effectiveness of gamification applied to public service management. A systematic review of the literature on gamification in public management was carried out, through searches in the Web of Science and SCOPUS databases. Initially, 23 articles were identified, of which only 11 were included in the final analysis, focusing on the quality and application domain of gamification in this sector. The study reinforces gamification as a valuable tool for engaging users and solving problems in the public sector, contributing to the modernization and improvement of public management and increasing the effectiveness and legitimacy of public policies.
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Copyright (c) 2024 Felipe Moura Oliveira, Igor Lopes Cordeiro , Ana Lidia de Oliveira Silva Ramalho, Thamara Marcos dos Santos
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