Evasion in Private HEIs: Essay on the importance of the relationship between the university and the student body

Authors

  • Nilton Galli Bassi Universidade Mackenzie

Keywords:

Dropout in Higher Education, Student satisfaction, Perception of quality, Student profile

Abstract

This essay deals with evasion in Brazilian private universities, examining the nature of the problem from a multidimensional perspective, which transcends financial issues, and addressing relevant topics such as the role of students in Higher Education Institutions (HEIs), the perception of service quality and degree of satisfaction, as well as the interaction between several factors that can lead the student to decide to drop out. In the end,  ecommendations are made to improve retention rates through a better understanding of the profile and aspirations of the students to enable the development of a relationship where the student can become an important agent of institutional changes.

Downloads

Download data is not yet available.

References

Alves, H., & Raposo, M. (2007). Conceptual Model of Student Satisfaction in Higher Education. Total Quality Management, 17(9), 1261–1278. https://doi.org/10.1080/14783360601074315

Audin, K., & Davy, J. (2003). University quality of life and learning (UNiQoLL): an approach to student well-being, satisfaction and institutional change. Journal of Further and Higher Education, 27(4), 365–382. https://doi.org/10.1080/0309877032000128073

Ciobanu, A. (2013). The Role of Student Services in the Improving of Student Experience in Higher Education. Procedia: Social Behavioral Sciences, 92, 169–173. https://doi.org/10.1016/j.sbspro.2013.08.654

Collins, D. (2013). The Student as a Consumer. The Evolution. https://evolllution.com/opinions/student-as-consumer/

Cugini, A., Carú, A., & Zerbini, F. (2007). The Cost of Customer Satisfaction. European Accounting Review, 16(3), 499–530. https://doi.org/10.1080/09638180701507130

Hubbell, L. (2015). Students Aren’t Consumers. Academic Questions, 28(1), 82–89. Instituto Nacional de Estudos e Pesquisas Educacionais Anísio Teixeira. (2019). Censo da Educação do Ensino Superior. https://download.inep.gov.br/publicacoes/institucionais/

estatisticas_e_indicadores/resumo_tecnico_censo_da_educacao_superior_2019.pdf

Jovancic, N. (2019). Student Satisfaction Survey. LeadQuizzes. https://www.leadquizzes.com/blog/student-satisfaction-survey/

Marques, U. (2016, Out). Foco nos Alunos Desertores: Atenção e Combate à Evasão. Revista Ensino Superior, (213), 44–45. https://pt.calameo.com/read/004644166d152b0980ef6

Matthews, K. E. (2018, Abr 12). Stop treating students like customers and start working with them as partners in learning. The Conversation. https://theconversation.com/stop-treatingstudents-like-customers-and-start-working-with-them-as-partners-in-learning-93276

Merchant, K. A., & Stede, W. V. d. (2011). Management Control Systems (2 ed.). Pearson.

Nasser, R. N., Khoury, B., & Abouchedid, K. (2008). University students’ knowledge of services and programs in relation to satisfaction. A case study of a private university in Lebanon.

Quality Assurance in Education: An International Perspective, 16(1), 80–97. https://doi.org/10.1108/09684880810848422

Searcy, Y. D. (2017, Jun 5). Let Me Speak to the Manager! Inside Higher Ed. https://www.insidehighered.com/views/2017/06/05/higher-ed-should-view-public-not-student-customer-essay

Severiano, M. (2021). Evitando a Evasão, Estratégias de Retenção e Permanência. W4 Editora.

Sultan, P., & Wong, H. Y. (2013). Antecedents and consequences of service quality in a higher education context: A qualitative research approach. Quality Assurance in Education, 21(1), 70–95. https://doi.org/10.1108/09684881311293070

Tinto, V. (1993). Leaving College: rethinking the causes and cures of attrition. (2 ed.). University of Chicago Press Books.

Weerasinghe, S. (2017). Students’ Satisfaction in Higher Education Literature Review. American Journal of Educational Research, 5(5), 533–539.

Wood, P. (2016). Students are not Customers. National Association of Scholars. https://www.nas.org/blogs/article/students_are_not_customers

Downloads

Published

2023-02-07

How to Cite

Galli Bassi, N. (2023). Evasion in Private HEIs: Essay on the importance of the relationship between the university and the student body. Práticas Em Contabilidade E Gestão, 10(3), 1–15. Retrieved from http://editorarevistas.mackenzie.br/index.php/pcg/article/view/15599

Issue

Vol. 10 No. 3 (2022): Revista Práticas em Contabilidade e Gestão

Section

Ensaios

License

Copyright (c) 2023 Nilton Galli Bassi

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Os direitos autorais dos artigos publicados na Práticas em Contabilidade e Gestão pertencem aos autores, que concedem à Universidade Presbiteriana Mackenzie os direitos de publicação do conteúdo. Após a aprovação do artigo, os autores concedem à revista o direito da primeira publicação.