Vol. 4 No. 2 (2003)

(July - December)

Published: 2008-07-21

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PRESENTATION

Moises Ari Zilber
DIFFERENTIATED SERVICES TO ON-LINE CLIENTS: A CASE STUDY IN THE TELECOMMUNICATIONS INDUSTRY

Lúcia de Fátima Martins Guilhoto
PERSPECTIVES OF THE BRAZILIAN SELF-SERVICE BANKING: A STRATEGIC A BASED ON THE QUEUING THEORY

Eder Oliveira Abensur, Israel Brunstein, Adalberto Fishmann, LINDA LEE HO
EVALUATION OF STRATEGIES IN SERVICES MARKETING: A MULTICRITERIA APPROACH

Eduardo Pitombo Machado, Luiz Flavio Autran Monteiro Gomes, Marie Agnes Chauvel
ORGANIZATION AND STRATEGY: PREFERENCES OF THE STRATEGIST OR IMPERATIVE FOR SUCESS

José G . Vargas Hernández
WHICH VALUES ARE FASHIONABLE? FINDINGS BEYOND THE EPHEMERAL

Sérgio Carvalho Benício de Mello, André Luiz Maranhão de Souza Leão, Arcanjo Ferreira de Souza Neto
COMPETENCE-BASED REMUNERATION: THE PERCEPTION OF THE MANAGERS

Lore Margarete Manica Ribeiro, Tomás de Aquino Guimarães, Eda Castro Lucas de Souza
STATE REFORM, DECENTRALIZATION AND FINANCIAL AUTONOMY OF LOCAL GOVERNMENT

Angela Moulin Simões Penalva Santos