Post-Occupancy Evaluation in a Medium City of Santa Catarina: Perceptions about the Users’ Satisfaction and Needs

Abstract

This paper is the result of a research carried out in a low income housing complex in the city of Chapecó/SC, which aims to evaluate the functional performance of the buildings and investigate the behavior and level of family satisfaction. For that, an approach was used with multiple methods of post-occupancy evaluation (POE), quantitative and qualitative, such as walkthrough analysis, questionnaire and focus group. The PMCMV shows little concern with socioeconomic and cultural diversity, as well as attending profiles outside the existing average standard. About the housing unit, low levels of functionality was detected, as well as a number of rooms and a living area that was less than the need of most families. All these factors contribute to a low level of satisfaction of the residents and a rapid obsolescence of the building. In addition, the comparison with similar studies carried out in other locations showed the importance of POEs in several regions of the country, generating a global panorama of the theme and disseminating differences regarding cultural and environmental diversity.