THE SIX SIGMA PROGRAM INSTITUTIONALIZATION PROCESS IN AN AUTOMOBILE COMPANY

Authors

  • Robson Quinello Fundação Escola de Comércio Álvares Penteado

Abstract

The present article intends to analyze the institutionalization process on the six sigma program in the automobile company, located in ABC region at São Paulo state. Being about dissertation project, the article presents the results gotten in the validation of research instrument through answers by specialists in the six sigma program implementation. By applying questionnaires and interviews it was possible to identify the periods of institutionalization steps and to validate a research instrument to be used in future research.

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Author Biography

Robson Quinello, Fundação Escola de Comércio Álvares Penteado

Mestre em Administração de Empresas pela FECAP

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Published

2008-07-30

Issue

Vol. 7 No. 3 (2006)

Section

Presentation

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